GENERAL TERMS AND CONDITIONS OF SALE
Article 1 – Company Identification
These General Terms and Conditions of Sale are entered into between:
ATELIER LILAC
SARL with a capital of €3,000
Registered with the Toulouse RCS under number 981 436 264
Registered office:
1 rue Guillaume de Mondran
31400 Toulouse – France
SIRET: 981 436 264 00015
Intracommunity VAT: FR01981436264
Email: team@atelierlilac.com
Website: www.atelierlilac.com
Hereinafter referred to as "Atelier Lilac"
And any natural person making a purchase via the website www.atelierlilac.com, hereinafter referred to as "the Customer".
Article 2 – Purpose
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in connection with the online sale of products offered by Atelier Lilac on the website www.atelierlilac.com.
Article 3 – Products
The products offered for sale are mainly:
- bridal jewelry
- bridal hair accessories
- backdrop necklaces
- bridal bags
- garters
- bridal boxes
The majority of the products offered are handmade and made to order in the Atelier Lilac workshop.
The photographs and visuals presented on the site are provided for illustrative purposes only and are not contractually binding. Due to the handcrafted nature of the products, slight variations may occur.
Article 4 – Product Customization
A large portion of Atelier Lilac creations can be customized (length, finishes, adjustments, etc.).
Customized products:
- cannot be refunded
- can be exchanged in accordance with the conditions set out in these GTCs
Any customized order cannot be canceled once production has started.
Article 5 – Ordering
Any order placed on the website www.atelierlilac.com implies full and unreserved acceptance of these General Terms and Conditions of Sale.
Once the order is validated and payment is made, the Customer will receive a confirmation email.
Atelier Lilac reserves the right to refuse any order in the event of a prior dispute with the Customer.
Article 6 – Prices
Prices are indicated in euros.
They are subject to change at any time, but products will be invoiced based on the rates in effect at the time the order is validated.
Shipping costs are added when validating the order and vary depending on the selected carrier.
Article 7 – Payment
Payment is due immediately upon ordering.
The payment methods accepted on the site are:
- credit/debit card
- Apple Pay
- PayPal
- other payment methods offered by Shopify
Transactions are secured via Shopify's payment systems.
Article 8 – Production Times
As the majority of Atelier Lilac creations are handmade, a production lead time is required.
The average production time is between:
4 and 12 business days
This timeframe is indicative and may vary depending on the workshop's workload.
Some products may be available in stock and shipped more quickly.
Article 9 – Delivery
Orders are shipped worldwide.
The carriers offered may include:
- Colissimo
- UPS
- FedEx
- Chronopost
Shipping costs are fixed depending on the chosen carrier.
Delivery times indicated by the carriers are estimates.
Atelier Lilac cannot be held responsible for delays attributable to the carrier.
In the event of loss, theft, or damage during transport, liability lies with the carrier.
The Customer is advised to check the condition of the package upon receipt.
Article 10 – Right of Withdrawal
In accordance with European legislation, the Customer has a period of 14 days from receipt of the order to exercise their right of withdrawal.
However, in accordance with Article L221-28 of the French Consumer Code, this right does not apply to products that are customized or made-to-measure.
Article 11 – Returns and Exchanges
In accordance with applicable regulations, the Customer has a period of 14 days from receipt of their order to exercise their right of withdrawal regarding standard creations eligible for return.
Returned creations must be:
- in their original condition;
- unworn and unused;
- complete and returned in their original packaging.
Return shipping costs are the responsibility of the Customer, except in the case of a non-compliant, defective creation, or an error attributable to Atelier Lilac.
Exceptions to the right of return and exchange
For hygiene reasons, earrings cannot be returned or exchanged once they have been unsealed or their protective packaging opened after delivery, except in the case of a defect or non-conformity.
Similarly, made-to-measure or customized creations based on the Customer's requests cannot be returned or exchanged. In particular, creations that have undergone a specific modification at the Customer's request, such as a change in length, composition, finish, or any other element of the creation, are considered customized.
These exclusions do not affect the legal warranties applicable in the event of a defect, non-conformity, or error attributable to Atelier Lilac.
Article 12 – Refunds
When a refund is accepted, it will be processed within a maximum period of 14 days after receipt of the returned product.
The refund will be made using the same payment method used for the order, unless otherwise agreed with the Customer.
Article 13 – Warranty
Atelier Lilac creations come with a warranty of 6 months from receipt of the product.
This warranty covers manufacturing defects.
Depending on the case, Atelier Lilac may offer:
- a repair
- an exchange of the product
The warranty does not cover:
- normal wear and tear
- damage caused by misuse
- impacts or improper handling.
Article 14 – Intellectual Property
All elements of the website www.atelierlilac.com are and remain the exclusive intellectual property of Atelier Lilac.
Any reproduction, exploitation, or use, even partial, is strictly prohibited without prior authorization.
Article 15 – Personal Data
The information collected during ordering is necessary for processing and managing orders.
Data may be processed via Shopify services.
In accordance with the GDPR, the Customer has the right to access, rectify, and delete their data.
Any request can be sent to:
Article 16 – Mediation
In accordance with the provisions of the French Consumer Code, the Customer has the option to use a consumer mediator free of charge in the event of a dispute.
After prior written contact with Atelier Lilac, the Customer may refer the matter to the following mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
www.cm2c.net
Article 17 – Applicable Law
These GTCs are governed by French law.
In the event of a dispute, the competent courts will be those within the jurisdiction of Atelier Lilac's registered office.
Article 18 – Orders Related to an Event (Wedding)
Atelier Lilac creations are frequently intended for specific events, particularly weddings.
It is the Customer's responsibility to ensure that production and delivery times are compatible with the date of their event.
When ordering, the Customer is advised to plan ahead for the time required for handcrafted production and delivery.
Atelier Lilac cannot be held responsible for an order placed too close to the date of the event.
In the event of a special need or urgent order, the Customer is invited to contact the Atelier Lilac team before finalizing their order to study its feasibility.
Article 19 – Delivery Delays Beyond the Control of Atelier Lilac
Delivery times are handled by third-party carriers.
Atelier Lilac cannot be held responsible for:
- delivery delays attributable to the carrier
- disruptions related to transport
- events beyond its control (strikes, weather conditions, logistical incidents, etc.)
In the event that a product is ordered for a specific event, the Customer is strongly recommended to allow a sufficient buffer before the date of the event.
No refund can be claimed for a delay attributable to the carrier.
Article 20 – Care of Jewelry and Accessories
Atelier Lilac creations are handcrafted using delicate materials such as pearls, precious metals, or decorative elements.
To preserve the quality and durability of the creations, it is recommended to:
- avoid any contact with water, perfumes, and cosmetics
- remove jewelry before any sports or physical activity
- handle accessories with care
- store creations in their box or pouch when not being worn
Improper use, lack of care, or unsuitable handling can alter the appearance or strength of the creations.
These situations shall not engage the liability of Atelier Lilac.