Bride looking at the sky in the Pantheon square in Rome. She is dressed in a lace wedding dress, a pearl choker necklace, and dangling pearl earrings.

GENERAL TERMS AND CONDITIONS OF SALE

Terms of Sales

This website is operated by Atelier Lilac. Throughout the site, we use the terms “we”, “us” and “our” to refer to Atelier Lilac. This website, including all information, tools and services available from this site, is offered by Atelier Lilac to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Service”), including those terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation individuals who are visitors, vendors, customers, merchants, and/ or providers of content.

Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools which are added to this store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page from time to time for changes. Your continued access to or use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS OF USE

The website accessible via the following URLs: www.atelierlilac.com is operated in compliance with French law. Use of this website is governed by these general terms and conditions. By using the website, you acknowledge that you have read and accepted these terms and conditions. These terms and conditions may be modified at any time and without notice by Atelier Lilac. Atelier Lilac cannot be held responsible in any way for misuse of the service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason.

You understand that your content (not including credit card information), may be transferred unencrypted and that this involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or out of date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical data. By definition, historical data is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information contained herein. You acknowledge that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of the products sold are those in effect on the day the order is placed. They are denominated in Euros. VAT is not applicable in accordance with Article 293 B of the French General Tax Code. Prices do not include shipping costs (postage, packaging, and preparation of the package according to the amounts in effect), which are then invoiced in addition to the price of the items purchased. Shipping costs will be indicated before the order is registered by the Buyer. However, any customs duties or other local taxes that may be payable are the sole responsibility of the Buyer. maisonsabben.com therefore disclaims any legal liability if the taxes are not paid by the Buyer.

We shall not be liable to you or any third party for any price change, modification, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

We have made every effort to display as accurately as possible the colors and images of the products that appear on the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

The information contained on this site is as accurate as possible and the site is periodically updated, but may nevertheless contain inaccuracies, omissions or gaps. If you notice a gap, error or what appears to be a malfunction, please report it by email, describing the problem as precisely as possible (page causing the problem, action triggering it, type of computer and browser used, etc.).

Any downloaded content is done at the user's own risk and responsibility. Consequently, Atelier Lilac cannot be held responsible for any damage to the user's computer or any loss of data resulting from the download.

The photos are not contractual.

Hypertext links set up within the framework of this website towards other resources present on the Internet network cannot engage the responsibility of Atelier Lilac

SECTION 6 - PRIOR IDENTIFICATION

To place an order, the Buyer must log in with their email address and password. For any first order, the Buyer must follow an account creation procedure indicated on the Website.

The information provided by the Buyer when placing an order is binding on the Buyer. In the event of an error in the recipient's contact details, Atelier Lilac cannot be held responsible for any inability to deliver the product.

SECTION 7 - DELIVERY AND RETURN

After confirmation of the order, Atelier Lilac undertakes to deliver by LA POSTE OR UPS, all the references ordered by the Buyer and this within a maximum period "working days in France" notified on the product sheet of the items making up the order placed by the Buyer (unless otherwise specified on the site, holiday periods, trade fair periods or periods of high activity).

Loss and/or Theft:

Check the condition of the package before receipt and verify the contents. In case of loss or theft of your purchase during transport. Refunds will only be made upon presentation of the reserve voucher: notification of the damaged or opened package.

We recommend that you refuse any package opened or damaged by the carrier.

Transportation Law:

Without notification of reservation from you upon receipt of a damaged or open package to the carrier, no refund will be made.

Back :

Return shipping costs, whether for an exchange or refund, are the customer's responsibility. This includes shipping costs and any other fees associated with returning the products.

Liability in case of non-delivery of the package

It is important to note that Atelier Lilac's liability ends once the package is handed over to the designated delivery carrier, such as La Poste, Colissimo, or UPS. The same applies to customs fees for overseas territories and shipments abroad. If, unfortunately, the package fails to be delivered, despite the company's best efforts, Atelier Lilac cannot be held responsible for this situation, once the package has been handed over to the carrier. Certain circumstances are beyond the control of Atelier Lilac, such as logistical delays, delivery incidents, loss of the package, return of the package, damage or unforeseen weather conditions. It is important to provide accurate and complete delivery information when placing your order. Atelier Lilac is not responsible for any errors in the information you provide, such as the delivery address and number, postal code, name on the mailbox, telephone number, and email address. Please be sure to carefully check all information provided before finalizing your order. Please be sure to track your package using the tracking number provided once it has been shipped. If you have any problems or concerns regarding delivery, please do not hesitate to contact Atelier Lilac at

team @atelierlilac.com Everything will be done to help and support you in the resolution. Atelier Lilac would like to thank you for your understanding and trust. We continually strive to improve our service to provide a more enjoyable shopping experience.

SECTION 8 - REFUNDS

We do our best to satisfy the customer, but if the items are not suitable, the customer has the right, in accordance with the law, to return the ordered items within 14 calendar days (including Sundays and public holidays) from the date of receipt, in their original condition and packaging. The jewelry must not have been worn.

For hygiene reasons, earrings cannot be returned or exchanged.

Please note that no items will be refunded or exchanged after this period. Customers should note that this also applies if the fitting took place several weeks after the order was shipped.

Items whose marriage is included during the withdrawal period cannot be refunded.

Atelier Lilac will process the refund within 30 days. However, shipping costs and the refund fee charged by the platform (5%) will not be refunded and will remain the responsibility of the customer.

In the event of loss or damage to the returned package, we will not be able to refund the order and the buyer will have to make a claim directly with the carrier.

Any return must be reported to Atelier Lilac in advance using a form.

The customer will provide Atelier Lilac with proof of reshipment of their order (Colissimo number, tracking number, etc.)

Please note! Customizations and special or made-to-measure creations cannot be refunded under any circumstances. (e.g., jewelry or outfits created to the customer's measurements and in the color chosen by them, custom creations, creations based on sketches, color changes, etc.)

The refund will be made to the bank card used to make the purchase.

Product exchange

The Buyer also has a period of fourteen (14) days to request an exchange. The Buyer will not pay any delivery charges on the new exchange order. The Buyer may return the Products to Atelier Lilac by La Poste with tracking number only. As a reminder, the return costs by La Poste remain the responsibility of the Buyer and the Products to be exchanged must be intact, complete with their packaging.

For more information, please see our Return Policy.

SECTION 9 – OPTIONAL TOOLS

Any use by you of optional tools offered through the site is entirely at your own discretion and risk and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new services and/or features shall also be subject to these Terms of Use.

ARTICLE 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

Terminate your use of the Service or any related website for violating any prohibited use.

SECTION 11 – APPLICABLE LAW

These Terms of Service, as well as any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of Toulouse, Haute-Garonne, 31000, France.

ARTICLE 12 – MODIFICATIONS TO THE TERMS OF USE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check our website from time to time for changes. Your continued access to or use of our website and the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 13 – CONTACT DETAILS

Questions regarding the Terms of Service should be sent to us at team@atelierlilac.com.

GENERAL TERMS AND CONDITIONS OF SALE

Article 1 – Company Identification

These General Terms and Conditions of Sale are concluded between:

ATELIER LILAC
SARL (Limited Liability Company) with a capital of €3,000
Registered with the Toulouse Trade and Companies Register (RCS) under number 981 436 264

Registered office:
1 rue Guillaume de Mondran
31400 Toulouse – France

SIRET: 981 436 264 00015
Intracommunity VAT: FR01981436264

Email: team@atelierlilac.com
Website: www.atelierlilac.com

Hereinafter referred to as "Atelier Lilac"

And any natural person making a purchase via the website www.atelierlilac.com, hereinafter referred to as "the Customer".

Article 2 – Purpose

The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in the context of the online sale of products offered by Atelier Lilac on the website www.atelierlilac.com.

Article 3 – Products

The products offered for sale are mainly:

wedding jewelry
bridal hair accessories
back necklaces
wedding bags
garters
bridal boxes

The majority of the products offered are handmade and made-to-order in the Atelier Lilac workshop.

The photographs and visuals presented on the site are provided for information purposes and are not contractual. Due to the artisanal nature of the products, slight variations may exist.

Article 4 – Product Personalization

A large portion of Atelier Lilac creations can be subject to personalizations (length, finishes, adjustments, etc.).

Personalized products:

cannot be refunded
may be exchanged according to the conditions provided in these GTCS

Any personalized order cannot be canceled once production has begun.

Article 5 – Ordering

Any order placed on the website www.atelierlilac.com implies full and unreserved acceptance of these General Terms and Conditions of Sale.

Once the order is validated and payment is made, the Customer receives a confirmation email.

Atelier Lilac reserves the right to refuse any order in the event of a prior dispute with the Customer.

Article 6 – Price

Prices are indicated in euros.

They are subject to change at any time, but products will be invoiced based on the rates in effect at the time of order validation.

Delivery costs are added during order validation and vary according to the selected carrier.

Article 7 – Payment

Payment is due immediately upon ordering.

The payment methods accepted on the site are:

bank card
Apple Pay
PayPal
other methods offered by Shopify

Transactions are secured via Shopify's payment systems.

Article 8 – Production Times

As the majority of Atelier Lilac creations are handmade, a production time is required.

The average production time is between:

4 and 12 business days

This time frame is indicative and may vary depending on the workshop's activity.

Some products may be available in stock and shipped more quickly.

ARTICLE 9 – DELIVERY

Orders are shipped within France and internationally.

The carriers offered may include, but are not limited to:

Colissimo
UPS
FedEx
Chronopost

Delivery costs are calculated according to the destination and the carrier chosen at the time of ordering.

The delivery times communicated are given for information purposes and may vary depending on the carrier, the destination, and any customs formalities.

Atelier Lilac cannot be held responsible for delays directly attributable to the carrier or to circumstances beyond its control, subject to applicable legal provisions.

For deliveries to countries located outside the European Union, customs duties, import taxes, or other local fees may be required upon the arrival of the package in the destination country.

These potential fees are independent of Atelier Lilac and remain the responsibility of the Customer. They are not included in the order price or the delivery costs invoiced by Atelier Lilac.

The Customer is advised to inquire with the customs or tax authorities of their country to find out about any applicable fees before placing an order.

In the event of loss, damage, or an incident occurring during transport, the Customer is invited to contact Atelier Lilac as soon as possible so that a verification can be carried out with the carrier.

The Customer is also invited to check the condition of the package upon receipt and to report any anomalies as soon as possible.

Article 10 – Right of Withdrawal

In accordance with European legislation, the Customer has a period of 14 days from receipt of the order to exercise their right of withdrawal.

However, in accordance with Article L221-28 of the Consumer Code, this right does not apply to products that are personalized or made to measure.

Article 11 – Returns and Exchanges

In accordance with applicable regulations, the Customer has a period of 14 days from receipt of their order to exercise their right of withdrawal regarding standard creations eligible for return.

Returned creations must be:

in their original condition;
unworn and unused;
complete and returned in their original packaging.

Return costs are the responsibility of the Customer, except in the case of a non-conforming or defective creation, or an error attributable to Atelier Lilac.

Exceptions to the right of return and exchange

For hygiene reasons, earrings cannot be returned or exchanged once they have been unsealed or their protective packaging opened after delivery, except in the case of a defect or non-conformity.

Likewise, creations made to measure or personalized according to the Customer's requests cannot be returned or exchanged. Creations that have been subject to a specific modification at the Customer's request, such as a change in length, composition, finish, or any other element of the creation, are considered personalized.

These exclusions do not prevent the application of legal guarantees in the event of a defect, non-conformity, or error attributable to Atelier Lilac.

Article 12 – Refunds

When a refund is accepted, it is processed within a maximum period of 14 days after receipt of the returned product.

The refund is made via the payment method used during the order, unless otherwise agreed with the Customer.

Article 13 – Warranty

Atelier Lilac creations benefit from a warranty of 6 months from receipt of the product.

This warranty covers manufacturing defects.

Depending on the case, Atelier Lilac may offer:

a repair
a product exchange

The warranty does not cover:

normal wear and tear
damage caused by misuse
shocks or inappropriate handling.

Article 14 – Intellectual Property

All elements of the website www.atelierlilac.com are and remain the exclusive intellectual property of Atelier Lilac.

Any reproduction, exploitation, or use, even partial, is strictly prohibited without prior authorization.

Article 15 – Personal Data

The information collected during orders is necessary for the processing and management of orders.

Data may be processed via Shopify services.

In accordance with the GDPR, the Customer has the right to access, rectify, and delete their data.

Any request can be sent to:

team@atelierlilac.com

Article 16 – Mediation

In accordance with the provisions of the Consumer Code, the Customer has the possibility to use a consumer mediator free of charge in the event of a dispute.

After a prior written approach to Atelier Lilac, the Customer may contact the following mediator:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
www.cm2c.net

Article 17 – Applicable Law

These GTCS are subject to French law.

In the event of a dispute, the competent courts will be those within the jurisdiction of Atelier Lilac's registered office.

Article 18 – Event-Related Orders (Wedding)

Atelier Lilac creations are frequently intended for specific events, particularly weddings.

It is the Customer's responsibility to ensure that production and delivery times are compatible with the date of their event.

When ordering, the Customer is invited to anticipate the time required for artisanal production and delivery.

Atelier Lilac cannot be held responsible for an order placed too close to the date of the event.

In case of specific needs or urgent orders, the Customer is invited to contact the Atelier Lilac team before finalizing their order to study the feasibility.

Article 19 – Delivery Delays Independent of Atelier Lilac

Delivery times are provided by third-party carriers.

Atelier Lilac cannot be held responsible for:

delivery delays attributable to the carrier
transport-related disruptions
events beyond its control (strikes, weather conditions, logistical incidents, etc.)

In the event that a product is ordered for a specific event, it is strongly recommended that the Customer allow a sufficient margin before the date of the event.

No refund can be claimed for a delay attributable to the carrier.

Article 20 – Care of Jewelry and Accessories

Atelier Lilac creations are made by hand with delicate materials such as pearls, precious metals, or decorative elements.

To preserve the quality and durability of the creations, it is recommended to:

avoid any contact with water, perfumes, and cosmetic products
remove jewelry before any sports or physical activity
handle accessories with care
store creations in their case or pouch when not being worn

Misuse, lack of maintenance, or inappropriate handling can alter the appearance or strength of the creations.

These situations cannot engage the responsibility of Atelier Lilac.