An experience carefully designed, from the first click to the big day
At Atelier Lilac, each piece is delicately handcrafted in our workshop in France. We do our utmost to offer you a smooth, reassuring experience that lives up to your special moment.
Production and delivery
Manufacturing delays
Each piece of jewellery is handmade, especially for you.
- 4 to 10 business days to make, excluding delivery
- Some designs may require extra time depending on their complexity
Because every detail matters, we take the time to create a unique piece that reflects who you are.
Standard delivery
France
- Standard delivery (tracked letter): 3 to 4 business days
- Colissimo: 2 to 3 business days
International
- Standard European Union: 5 to 10 business days
- Standard outside the European Union: 7 to 15 business days
- Colissimo: 4 to 6 business days
- UPS / FedEx / Chronopost: 2 to 5 business days
(after shipping, excluding weekends and public holidays)
Express delivery
For urgent orders, we offer an express delivery service with priority manufacturing.
- Manufacture within 48 hours (excluding weekends and public holidays)
- Express shipping upon completion of production
Express delivery times
- France (Colissimo): 48 hours
- International (UPS, Chronopost or FedEx): 2 to 5 working days depending on the country
Delivery upgrade
- For orders of €200 or more, your delivery is automatically upgraded: standard delivery becomes Colissimo in France, and a faster carrier internationally
- Tracked delivery on all orders
- During busy periods, delivery times may vary slightly
- For an urgent order, please contact us.
Returns & exchanges
We want each creation to fit you perfectly. If this isn't the case, we offer a simple and reassuring solution.
Return window
You have 14 days from receipt to submit your return request, via your Customer Account or by email at team@atelierlilac.com.
Return Policy
Items must be:
- Unworn (other than trying on)
- In perfect condition
- In their original packaging
Exchanges
- Exchanges are possible
- Return shipping costs are the responsibility of the customer
- Reshipping costs are covered by Atelier Lilac
We always do our best to find the most suitable solution for your needs.
Non-returnable items
For hygiene and personalization reasons:
- Earrings
- Personalized or custom-made items.
- If your wedding takes place within the return period, the jewelry is considered worn and cannot be returned.
Refunds
Refunds are processed after receipt and validation of the return
Processing may take up to 30 days
Faulty or damaged item
If your jewelry has a defect:
- We offer an exchange or a refund
- Return shipping costs are covered by Atelier Lilac
Lost or damaged package
Each situation is carefully studied.
We always find a suitable solution.
Size or length
An adjustment is possible depending on the model.
Do not hesitate to contact us before or after your order.
FAQ – Delivery & Returns
DELIVERY
The production time is 4 to 10 business days, excluding delivery time.
This time frame is a guide only and may vary slightly depending on the season and the availability of materials.
We invite you to let us know your wedding date in the comments when placing your order, so that we can make the necessary arrangements if it's coming up soon.
We offer two delivery options to suit your needs:
1. Standard delivery | Colissimo | Express delivery
- Standard (tracked letter)
- More secure shipping (Colissimo, highly recommended)
- Express (UPS, FedEx, Chronopost)
2. Delivery + jewellery box with minor imperfections
With this option, we use jewellery transport boxes that may have slight manufacturing flaws, such as small marks or printing defects. These minor imperfections do not affect the quality or safety of the jewellery.
This initiative allows us to reuse these boxes instead of throwing them away, offering a more eco-friendly option to our customers.
Please note that this option applies only to the jewellery transport box, not to the shipping cartons.
We invite you to contact us as soon as possible to check the feasibility of your request.
We offer an express manufacturing and delivery service, and we do our best to support you until the big day.
For deliveries outside the European Union, customs duties and local taxes may apply upon arrival in your country.
These charges are the responsibility of the customer and are independent of Atelier Lilac.
We recommend that you contact us or inquire with local authorities to find out the possible applicable amounts.
If your parcel hasn't arrived within the stated time frame, we invite you to first check the delivery tracking provided when it was shipped.
If the problem persists, contact us at team@atelierlilac.com.
Our team will open an investigation with the carrier and help you find a suitable solution as quickly as possible.
RETURNS
Yes, within 14 days of receipt, provided the jewelry has not been worn and is not earrings or personalized or custom-made jewelry.
Return shipping costs are the customer's responsibility, but re-shipping in case of exchange is free.
Delivery times vary depending on the carrier and the destination:
France
- Standard (tracked letter): 3 to 4 business days
- Colissimo: 2 to 3 business days
International
- Standard European Union: 5 to 10 business days
- Standard outside the European Union: 7 to 15 business days
- Colissimo: 4 to 6 business days
- UPS / FedEx / Chronopost: 2 to 5 business days
These times apply after shipping and exclude weekends and public holidays.
Our team will help you quickly find a suitable solution.
You have 14 days after receipt to make a return, provided the jewel has not been worn and is eligible for return.
Simply contact our customer service team at the following address:
team@atelierlilac.com
We'll explain how to return your item quickly and easily.
Yes, you can cancel your order within 24 hours of it being confirmed.
As each piece of jewellery is made to order, production may already have started after this time, in which case cancellation is no longer possible.
contact the Atelier Lilac team
Have a question, need some advice or would like to personalise your jewellery? We'd be delighted to hear from you!