Bride looking at the sky in the Pantheon square in Rome. She is dressed in a lace wedding dress, a pearl choker necklace, and dangling pearl earrings.

GENERAL TERMS AND CONDITIONS OF SALE

Terms of Sale

This website is operated by Atelier Lilac. Throughout the site, the terms “we”, “us” and “our” refer to Atelier Lilac. Atelier Lilac offers this website, including all information, tools and services available from it, to you, the user, conditional upon your acceptance of all the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms of Use”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the Site, including without limitation users who are visitors, suppliers, customers, merchants and/or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you may not be able to access the website or use any of its services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new tools or features added to this shop are also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued access to or use of the website following the posting of any changes constitutes acceptance of those changes.

Our shop is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1 – TERMS OF USE OF THE ONLINE SHOP

The website available at www.atelierlilac.com is operated in accordance with French law. Use of this website is governed by these general terms and conditions. By using the website, you acknowledge that you have read and accepted these terms. They may be amended at any time and without notice by Atelier Lilac. Atelier Lilac cannot be held liable in any way for misuse of the service.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is inaccurate, incomplete or out of date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more significant, more accurate, more complete or more up-to-date sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is, by definition, not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on it. You agree that it is your responsibility to monitor changes to our site.

ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of the products sold are those in force on the day the order is placed. They are stated in euros, inclusive of all taxes (French VAT included). Prices do not include shipping costs (postage, packaging and parcel preparation at the applicable rates), which are charged in addition to the price of the items purchased. Shipping costs are shown before the Buyer confirms the order. However, any customs duties or other local taxes that may be payable outside the European Union are the sole responsibility of the Buyer. Atelier Lilac accepts no liability if these taxes are not paid by the Buyer.

We shall not be liable to you or to any third party for any price change, or for any modification, suspension or discontinuance of the Service.

ARTICLE 5 – PRODUCTS OR SERVICES

We have made every effort to display as accurately as possible the colours and images of the products that appear in the shop. However, we cannot guarantee that your computer screen will display colours accurately.

We reserve the right, but are not obliged, to limit the sale of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

The information on this site is as accurate as possible and the site is updated periodically, but it may nevertheless contain inaccuracies, omissions or gaps. If you notice a gap, an error or what appears to be a malfunction, please report it by e-mail, describing the problem as precisely as possible (page concerned, action that triggered it, type of computer and browser used, etc.).

Any content downloaded is downloaded at the user's own risk and under their sole responsibility. Consequently, Atelier Lilac cannot be held liable for any damage to the user's computer or any loss of data resulting from the download.

Photographs are not contractually binding.

Hyperlinks on this website leading to other resources on the Internet do not engage the liability of Atelier Lilac.

ARTICLE 6 – PRIOR IDENTIFICATION

To place an order, the Buyer provides their e-mail address and delivery details. Creating a customer account is optional; it notably allows the Buyer to track their orders and request a return from their customer account.

The information provided by the Buyer when placing an order is binding on the Buyer. In the event of an error in the recipient's details, Atelier Lilac cannot be held responsible if it is unable to deliver the product.

ARTICLE 7 – DELIVERY AND RETURNS

Once the order has been confirmed, Atelier Lilac undertakes to deliver all items ordered by the Buyer via La Poste, Colissimo, UPS, FedEx or Chronopost, within the time frame stated on the product page of the items in the order (in working days, unless otherwise specified on the site, and excluding holiday periods, trade fairs or periods of high activity).

Loss and/or theft:

Check the condition of the parcel and its contents upon receipt. If your purchase is lost or stolen in transit, a refund will only be made upon presentation of a formal reservation: notification that the parcel was damaged or opened.

We recommend that you refuse any parcel that has been opened or damaged by the carrier.

Carriage law:

If you do not record a reservation with the carrier upon receipt of a damaged or opened parcel, no refund will be made.

Returns:

The cost of returning items, whether for an exchange or a refund, is borne by the customer. This includes shipping costs and any other costs associated with sending the products back.

Liability in the event of non-delivery of the parcel

Please note that Atelier Lilac's liability ends once the parcel has been handed over to the carrier designated for delivery, including La Poste, Colissimo or UPS. The same applies to customs duties for the French overseas departments and territories (DOM-TOM) and for shipments abroad.

If, unfortunately, the parcel cannot be delivered despite the company's best efforts, Atelier Lilac cannot be held responsible once the parcel has been handed over to the carrier. Certain circumstances are beyond Atelier Lilac's control, such as logistical delays, delivery incidents, loss of the parcel, return of the parcel, damage or unforeseen weather conditions.

It is important to provide precise and accurate delivery information when placing your order. Atelier Lilac accepts no liability for any error in the information you have provided, such as the delivery address and street number, postcode, name on the letterbox, telephone number and e-mail address. Please check all the information provided carefully before completing your order.

Please track your parcel using the tracking number provided once it has been shipped. If you encounter any problems or concerns regarding delivery, do not hesitate to contact Atelier Lilac at team@atelierlilac.com. We will do everything we can to help you resolve the matter.

Atelier Lilac thanks you for your understanding and trust, and constantly strives to improve its service in order to offer you the most enjoyable shopping experience.

ARTICLE 8 – REFUNDS

We do everything we can to satisfy our customers, but should the items not be suitable, the customer may, in accordance with the law, return the items ordered within 14 calendar days (including Sundays and public holidays) of receipt, in their original condition and packaging. The jewellery must not have been worn.

For hygiene reasons, earrings can be neither returned nor exchanged.

Please note that no item will be refunded or exchanged after this period. The customer should bear in mind that this also applies if the fitting takes place several weeks after her order was shipped.

Items for which the wedding takes place during the withdrawal period cannot be refunded.

Atelier Lilac will issue the refund within 30 days. However, shipping costs and the refund fee charged by the platform (5%) will not be refunded and remain payable by the customer.

If the returned parcel is lost or damaged, we will be unable to refund the order and the buyer must file a claim directly with their carrier.

Any return must be notified to Atelier Lilac in advance by e-mail at team@atelierlilac.com or from your customer account.

The customer will provide Atelier Lilac with proof that the order has been sent back (Colissimo number, tracking number, etc.).

Please note: personalised, special or made-to-measure creations cannot be refunded under any circumstances (e.g. jewellery or outfits made to the customer's measurements and in the colour of her choice, made-to-measure pieces, pieces made from sketches, colour changes, etc.).

Refunds will be made using the payment method used for the purchase.

Product exchanges

The Buyer also has 14 days to request an exchange. The Buyer will not pay delivery costs on the new exchange order. The Buyer may return the products to Atelier Lilac by La Poste with a tracking number only. As a reminder, the cost of returning items by La Poste is borne by the Buyer, and products to be exchanged must be intact, complete and in their packaging.

For more information, please see our Deliveries & returns page.

ARTICLE 9 – OPTIONAL TOOLS

Any use by you of the optional tools offered through the site is entirely at your own discretion and risk. You should also familiarise yourself with, and agree to, the terms on which these tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new services and/or features will also be subject to these Terms of Use.

ARTICLE 10 – PERSONAL INFORMATION

Your submission of personal information through our shop is governed by our Privacy Policy.

We reserve the right to terminate your use of the Service or any related website for breach of these Terms of Use.

ARTICLE 11 – GOVERNING LAW

These Terms of Use and any separate agreements whereby we provide you with Services are governed by and construed in accordance with the laws of Toulouse, Haute-Garonne, 31000, France.

ARTICLE 12 – CHANGES TO THE TERMS OF USE

You can review the most current version of the Terms of Use at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check our website periodically for changes. Your continued access to or use of our website and the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

ARTICLE 13 – CONTACT INFORMATION

Questions about the Terms of Use should be sent to us at team@atelierlilac.com.

GENERAL TERMS AND CONDITIONS OF SALE

Article 1 – Company Identification

These General Terms and Conditions of Sale are concluded between:

ATELIER LILAC
SARL (Limited Liability Company) with a capital of €3,000
Registered with the Toulouse Trade and Companies Register (RCS) under number 981 436 264

Registered office:
1 rue Guillaume de Mondran
31400 Toulouse – France

SIRET: 981 436 264 00015
Intracommunity VAT: FR01981436264

Email: team@atelierlilac.com
Website: www.atelierlilac.com

Hereinafter referred to as "Atelier Lilac"

And any natural person making a purchase via the website www.atelierlilac.com, hereinafter referred to as "the Customer".

Article 2 – Purpose

The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in the context of the online sale of products offered by Atelier Lilac on the website www.atelierlilac.com.

Article 3 – Products

The products offered for sale are mainly:

wedding jewelry
bridal hair accessories
back necklaces
wedding bags
garters
bridal boxes

The majority of the products offered are handmade and made-to-order in the Atelier Lilac workshop.

The photographs and visuals presented on the site are provided for information purposes and are not contractual. Due to the artisanal nature of the products, slight variations may exist.

Article 4 – Product Personalization

A large portion of Atelier Lilac creations can be subject to personalizations (length, finishes, adjustments, etc.).

Personalized products:

cannot be refunded
may be exchanged according to the conditions provided in these GTCS

Any personalized order cannot be canceled once production has begun.

Article 5 – Ordering

Any order placed on the website www.atelierlilac.com implies full and unreserved acceptance of these General Terms and Conditions of Sale.

Once the order is validated and payment is made, the Customer receives a confirmation email.

Atelier Lilac reserves the right to refuse any order in the event of a prior dispute with the Customer.

Article 6 – Price

Prices are indicated in euros.

They are subject to change at any time, but products will be invoiced based on the rates in effect at the time of order validation.

Delivery costs are added during order validation and vary according to the selected carrier.

Article 7 – Payment

Payment is due immediately upon ordering.

The payment methods accepted on the site are:

bank card
Apple Pay
PayPal
other methods offered by Shopify

Transactions are secured via Shopify's payment systems.

Article 8 – Production Times

As the majority of Atelier Lilac creations are handmade, a production time is required.

The average production time is between:

4 and 10 business days

This time frame is indicative and may vary depending on the workshop's activity.

Some products may be available in stock and shipped more quickly.

ARTICLE 9 – DELIVERY

Orders are shipped within France and internationally.

The carriers offered may include, but are not limited to:

Colissimo
UPS
FedEx
Chronopost

Delivery costs are calculated according to the destination and the carrier chosen at the time of ordering.

The delivery times communicated are given for information purposes and may vary depending on the carrier, the destination, and any customs formalities.

Atelier Lilac cannot be held responsible for delays directly attributable to the carrier or to circumstances beyond its control, subject to applicable legal provisions.

For deliveries to countries located outside the European Union, customs duties, import taxes, or other local fees may be required upon the arrival of the package in the destination country.

These potential fees are independent of Atelier Lilac and remain the responsibility of the Customer. They are not included in the order price or the delivery costs invoiced by Atelier Lilac.

The Customer is advised to inquire with the customs or tax authorities of their country to find out about any applicable fees before placing an order.

In the event of loss, damage, or an incident occurring during transport, the Customer is invited to contact Atelier Lilac as soon as possible so that a verification can be carried out with the carrier.

The Customer is also invited to check the condition of the package upon receipt and to report any anomalies as soon as possible.

Article 10 – Right of Withdrawal

In accordance with European legislation, the Customer has a period of 14 days from receipt of the order to exercise their right of withdrawal.

However, in accordance with Article L221-28 of the Consumer Code, this right does not apply to products that are personalized or made to measure.

Article 11 – Returns and Exchanges

In accordance with applicable regulations, the Customer has a period of 14 days from receipt of their order to exercise their right of withdrawal regarding standard creations eligible for return.

Returned creations must be:

in their original condition;
unworn and unused;
complete and returned in their original packaging.

Return costs are the responsibility of the Customer, except in the case of a non-conforming or defective creation, or an error attributable to Atelier Lilac.

Exceptions to the right of return and exchange

For hygiene reasons, earrings cannot be returned or exchanged once they have been unsealed or their protective packaging opened after delivery, except in the case of a defect or non-conformity.

Likewise, creations made to measure or personalized according to the Customer's requests cannot be returned or exchanged. Creations that have been subject to a specific modification at the Customer's request, such as a change in length, composition, finish, or any other element of the creation, are considered personalized.

These exclusions do not prevent the application of legal guarantees in the event of a defect, non-conformity, or error attributable to Atelier Lilac.

Article 12 – Refunds

When a refund is accepted, it is processed within a maximum period of 14 days after receipt of the returned product.

The refund is made via the payment method used during the order, unless otherwise agreed with the Customer.

Article 13 – Warranty

Atelier Lilac creations benefit from a warranty of 6 months from receipt of the product.

This warranty covers manufacturing defects.

Depending on the case, Atelier Lilac may offer:

a repair
a product exchange

The warranty does not cover:

normal wear and tear
damage caused by misuse
shocks or inappropriate handling.

Article 14 – Intellectual Property

All elements of the website www.atelierlilac.com are and remain the exclusive intellectual property of Atelier Lilac.

Any reproduction, exploitation, or use, even partial, is strictly prohibited without prior authorization.

Article 15 – Personal Data

The information collected during orders is necessary for the processing and management of orders.

Data may be processed via Shopify services.

In accordance with the GDPR, the Customer has the right to access, rectify, and delete their data.

Any request can be sent to:

team@atelierlilac.com

Article 16 – Mediation

In accordance with the provisions of the Consumer Code, the Customer has the possibility to use a consumer mediator free of charge in the event of a dispute.

After a prior written approach to Atelier Lilac, the Customer may contact the following mediator:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
www.cm2c.net

Article 17 – Applicable Law

These GTCS are subject to French law.

In the event of a dispute, the competent courts will be those within the jurisdiction of Atelier Lilac's registered office.

Article 18 – Event-Related Orders (Wedding)

Atelier Lilac creations are frequently intended for specific events, particularly weddings.

It is the Customer's responsibility to ensure that production and delivery times are compatible with the date of their event.

When ordering, the Customer is invited to anticipate the time required for artisanal production and delivery.

Atelier Lilac cannot be held responsible for an order placed too close to the date of the event.

In case of specific needs or urgent orders, the Customer is invited to contact the Atelier Lilac team before finalizing their order to study the feasibility.

Article 19 – Delivery Delays Independent of Atelier Lilac

Delivery times are provided by third-party carriers.

Atelier Lilac cannot be held responsible for:

delivery delays attributable to the carrier
transport-related disruptions
events beyond its control (strikes, weather conditions, logistical incidents, etc.)

In the event that a product is ordered for a specific event, it is strongly recommended that the Customer allow a sufficient margin before the date of the event.

No refund can be claimed for a delay attributable to the carrier.

Article 20 – Care of Jewelry and Accessories

Atelier Lilac creations are made by hand with delicate materials such as pearls, precious metals, or decorative elements.

To preserve the quality and durability of the creations, it is recommended to:

avoid any contact with water, perfumes, and cosmetic products
remove jewelry before any sports or physical activity
handle accessories with care
store creations in their case or pouch when not being worn

Misuse, lack of maintenance, or inappropriate handling can alter the appearance or strength of the creations.

These situations cannot engage the responsibility of Atelier Lilac.