CVG and Terms

This website is operated by Atelier Lilac. Throughout the site, we use the terms “we”, “us” and “our” in reference to Atelier Lilac. This website, including all information, tools and services to which it gives access, is offered by Atelier Lilac to the user that you are, provided that you accept all the terms, conditions, policies and notices stipulated here. .
By visiting our site and/or purchasing something from our company, you are taking part in our "Service" and agreeing to be bound by the following terms and conditions ("Terms and Conditions", "Terms of Service"). ”), including by the terms, conditions and policies mentioned herein and/or accessible by hyperlink. These Terms of Use apply to all users of the Site, including, without limitation, individuals who are visitors, vendors, customers, merchants and/or content providers.
Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this Agreement, you may not be able to access the Website or use its Services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.
Any new tools or features that are added to this store are also subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website. It is your responsibility to check this page from time to time to see if any changes have been made. By continuing to access or use the Website after any changes are posted, you accept those changes.
Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.
The site accessible by the following url: is operated in compliance with French legislation. Use of this site is governed by these terms and conditions. By using the site, you acknowledge having read these conditions and having accepted them. These may be modified at any time and without notice by the company Atelier Lilac. Atelier Lilac cannot be held liable in any way for improper use of the service.
We reserve the right to refuse to serve anyone at any time and for any reason.
You understand that your content (excluding your credit card information) may be transferred unencrypted and that this includes (a) transmissions over multiple networks; and (b) changes made for the purpose of conforming and adapting to technical requirements of connecting networks or devices. Your credit card information is always encrypted when transferred over networks.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We cannot be held responsible if the information offered on this site is inaccurate, incomplete or out of date. The material on this site is provided for general information only and should not be relied upon or relied upon as the sole basis for making decisions without consulting more substantial, more accurate, more complete or more current sources of information. If you rely on the content of this site, you do so at your own risk.
This site may contain certain historical data. By definition, historical data is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information it contains. You acknowledge that it is your responsibility to monitor changes to our site.
The prices of the products sold are those in effect on the day the order is taken. They are denominated in Euros. VAT is not applicable in accordance with article 293 B of the General Tax Code. The prices do not include shipping costs (postage, packaging and making up the parcel according to the amounts in force) which are then invoiced in addition to the price of the items purchased. The shipping costs will be indicated before the registration of the order by the Buyer. On the other hand, all customs duties or other local taxes that may be payable are the sole responsibility of the Buyer and under his responsibility. de facto disclaims any legal liability if the payment of taxes was not made by the Buyer.
We shall not be liable to you or to any third party for any price change, or any modification, suspension or discontinuance of the Service.
We have made every effort to present as accurately as possible the colors and images of the products appearing on the store. However, we cannot guarantee the accuracy of the display of colors on your computer screen.
We reserve the right, but are not obligated, to limit the sale of our products to any particular person, geographic region or jurisdiction. We allow ourselves to exercise this right on a case-by-case basis.
The information contained on this site is as accurate as possible and the site is periodically updated, but may however contain inaccuracies, omissions or gaps. If you notice a gap, error or what appears to be a malfunction, please report it by email describing the problem as precisely as possible (page causing the problem, triggering action, type of computer and browser used , …).
Any downloaded content is done at the risk and peril of the user and under his sole responsibility. Consequently, Atelier Lilac cannot be held responsible for any damage suffered by the user's computer or any loss of data resulting from the download.
Pictures are not contractual.
The hypertext links set up within the framework of this website towards other resources present on the Internet network cannot engage the responsibility of Atelier Lilac.
To place an order, the Buyer must identify himself with his email address and password. For any first order, the Buyer must follow an account creation procedure indicated on the Website.
The information given by the Buyer, when taking the order, is binding on him. In the event of an error in the wording of the recipient's contact details, Atelier Lilac cannot be held responsible for the impossibility in which it could be to deliver the product.
After confirmation of the order, Atelier Lilac undertakes to deliver by means of LA POSTE OR UPS, all the references ordered by the Buyer and this within a maximum period "working in France" notified on the product sheet of the articles composing the order placed by the Buyer (unless otherwise specified on the site, periods of leave, periods of trade fairs or periods of high activity).
Loss and/or Theft:
Checked the condition of the package before receipt and verification of the contents. In case of loss or theft of your purchase during transport. Reimbursement will only be made on presentation of the reserve voucher: notification of the damaged or opened package.
We recommend that you refuse any package opened or damaged by the carrier.
transport law
Without notification of reserve on your part made upon receipt of a damaged package or open package to the carrier, no refund will be made.
We do what is necessary to satisfy the customer but if, however, the items are not suitable, the customer has the possibility, in accordance with the legislation, of returning the items ordered within 14 calendar days (Sundays and public holidays included) from their receipt, in their original condition and packaging. Jewelry must not have been worn.
For hygiene reasons, earrings cannot be taken back or exchanged.
Please note that no item will be refunded or exchanged after this period. The customer must take into account that this also applies in the case where the fitting took place several weeks after the dispatch of his order.
Items for which the wedding is included during the withdrawal period cannot be refunded.
Atelier Lilac will refund within 30 days. However, the shipping costs as well as the reimbursement commission charged by the platform (5%) will not be reimbursed and will remain the responsibility of the customer.
In the event of loss or deterioration of the returned package, we will not be able to refund the order and the buyer must make a complaint directly to his carrier.
All returns must be notified in advance to Atelier Lilac by form.
The customer will provide Atelier Lilac with proof of the reshipment of his order (Colissimo number, tracking number, etc.)
Attention! customizations and special or tailor-made creations cannot be refunded under any circumstances. (ex: jewelry or outfits created to the measurements of the client and in the color chosen by her, tailor-made creations, realizations on sketches, change of color etc...)
The refund will be made through tripe (by bank card / credit card by the Stripe module), the refund will be made to the account of the bank card that made the purchase only.
Product exchange
The Buyer also has a period of fourteen (14) days to request an exchange. The Buyer will not pay delivery costs on the new exchange order. The Buyer may return the Products to Atelier Lilac by La Poste with a tracking number only. As a reminder, the costs of return by La Poste remain the responsibility of the Buyer and the Products to be exchanged must be intact, complete with their packaging.
For more information, please see our Return Policy.
Any use by you of optional tools offered through the Site is entirely at your discretion and risk. In addition, it is your responsibility to find out about the conditions under which these tools are provided by the third party provider(s) concerned and to accept these conditions.
We may also in the future offer new services and/or features through the website (including the release of new tools and resources). These new services and/or features will also be subject to these Terms of Use.
The transmission of your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.
Terminate your use of the Service or any related website for violating any prohibitions on use.
These Terms of Service, as well as any separate agreement by which we provide the Services to you, are governed by and construed under the laws of rue Lafayette, Toulouse, Haute-Garonne, 31000, France.
You can review the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website. It is your responsibility to check our website from time to time to see if any changes have been made. By continuing to access or use our website and the Service after we post any changes to these Terms of Service, you accept those changes.
Questions regarding the Terms of Use should be sent to us at