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Terms of Sales


This website is operated by Atelier Lilac. Throughout the site, we use the terms “we”, “us” and “our” in reference to Atelier Lilac. This website, including all information, tools and services to which it provides access, is offered by Atelier Lilac to the user that you are, provided that you accept all of the terms, conditions, policies and notices stipulated here .
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Service”). "), including by the terms, conditions and policies mentioned herein and/or accessible by hyperlink. These Terms of Service apply to all users of the Site, including, without limitation, individuals who are visitors, vendors, customers, merchants, and/ or content providers.
Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you may not access the Website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited thereto.
Each new tool or feature that is added to this store is also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website. It is your responsibility to check this page from time to time for changes. Your continued access or use of the website after changes are posted constitutes acceptance of the changes.
Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.


The site accessible via the following URLs: is operated in compliance with French legislation. Use of this site is governed by these general conditions. By using the site, you acknowledge having read these conditions and having accepted them. These may be modified at any time and without notice by the company Atelier Lilac. Atelier Lilac cannot be held responsible in any way for improper use of the service.


We reserve the right to refuse service to anyone at any time and for any reason.
You understand that your content (not including credit card information), may be transferred unencrypted and that includes (a) transmissions over multiple networks; and (b) changes made to conform and adapt to technical requirements of connecting networks or devices. Your credit card information is always encrypted when transferred over networks.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We cannot be held responsible if the information offered on this site is inaccurate, incomplete or out of date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting greater, more accurate, more complete or more timely sources of information. If you rely on the content of this site, you do so at your own risk.
This site may contain certain historical data. By definition, historical data is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information it contains. You acknowledge that it is your responsibility to monitor changes to our site.


The prices of the products sold are those in effect on the day the order is taken. They are denominated in Euros. VAT is not applicable in accordance with article 293 B of the General Tax Code. The prices do not include shipping costs (postage, packaging and preparation of the package according to the amounts in force) which are then invoiced in addition to the price of the items purchased. Shipping costs will be indicated before the order is registered by the Buyer. However, any customs duties or other local taxes that may be payable are the sole responsibility of the Buyer and under his responsibility. in fact disclaims any legal responsibility if the payment of taxes is not made by the Buyer.
We cannot be held responsible to you or any third party for any change in price, or for any modification, suspension or interruption of the Service.


We have made every effort to present as accurately as possible the colors and images of the products appearing on the store. However, we cannot guarantee the accuracy of the color display on your computer monitor.
We reserve the right, but have no obligation, to limit the sale of our products to any particular person, geographic region or jurisdiction. We authorize ourselves to exercise this right on a case-by-case basis.
The information contained on this site is as accurate as possible and the site is periodically updated, but may however contain inaccuracies, omissions or gaps. If you notice a gap, error or what appears to be a malfunction, please report it by email, describing the problem as precisely as possible (page causing the problem, triggering action, type of computer and browser used). , …).
Any content downloaded is done at the user's own risk and under their sole responsibility. Consequently, Atelier Lilac cannot be held responsible for any damage suffered by the user's computer or any loss of data following downloading.
Pictures are not contractual.
The hypertext links set up within the framework of this website towards other resources present on the Internet network cannot engage the responsibility of Atelier Lilac


To place an order, the Buyer must identify himself with his email address and password. For any first order, the Buyer must follow an account creation procedure indicated on the Website.
The information provided by the Buyer when placing the order is binding on the Buyer. In the event of an error in the wording of the recipient's contact details, Atelier Lilac cannot be held responsible for the impossibility of delivering the product.


After confirmation of the order, Atelier Lilac undertakes to deliver via LA POSTE OR UPS, all the references ordered by the Buyer and this within a maximum period "workable in France" notified on the product sheet of the component items. order placed by the Buyer (unless otherwise specified on the site, holiday periods, trade show periods or periods of high activity).
Loss and/or Theft:
Checked the condition of the package before receipt and verified the contents. In the event of loss or theft of your purchase during transport. Reimbursement will only be made upon presentation of the reserve voucher: notification of the damaged or opened package.
We recommend that you refuse any package opened or damaged by the carrier.
Transportation law
Without notification of reservation made by you upon receipt of a damaged package or opened package to the carrier, no refund will be made.

Responsibility for non-delivery of the package

It is important to note that Atelier Lilac's responsibility ends once the package is handed over to the carrier designated for delivery, including La Poste, Colissimo or UPS. The same applies to customs fees for overseas territories and shipments abroad. If, unfortunately, the package fails to be delivered, despite the company's best efforts, Atelier Lilac cannot be held responsible for this situation, once the package has been handed over to the carrier. Certain circumstances are beyond the control of Atelier Lilac, such as logistical delays, delivery incidents, loss of the package, return of the package, damage or unforeseen weather conditions. It is important to provide precise and accurate delivery information when placing your order. Atelier Lilac declines all responsibility in the event of an error in the information you have communicated to us, such as the delivery address as well as the number indicated, the postal code, the name appearing on the mailbox, the telephone number and the email address. So please make sure to check all the information provided carefully before finalizing your order. Be sure to track your package using the tracking number provided once it has shipped. If any problems or concerns are encountered regarding delivery, please do not hesitate to contact Atelier Lilac at
team . Everything will be done to help you and support you in the resolution. Atelier Lilac would like to thank you for your understanding and trust. And continually strives to improve the service in order to provide a more pleasant shopping experience.


We do what is necessary to satisfy the customer but if, however, the items are not suitable, the customer has the possibility in accordance with the legislation to return the items ordered within 14 calendar days (Sundays and public holidays included) from their date of delivery. receipt, in their original condition and packaging. The jewelry must not have been worn.
For hygiene reasons, earrings cannot be returned or exchanged.
Please note, no item will be refunded or exchanged after this period. The customer must take into account that this also applies in the case where the fitting took place several weeks after the order was shipped.
Items for which the wedding is included during the withdrawal period cannot be refunded.
Atelier Lilac will reimburse you within 30 days. However, shipping costs as well as the reimbursement commission charged by the platform (5%) will not be reimbursed and will remain the responsibility of the customer.
In the event of loss or damage to the returned package, we will not be able to reimburse the order and the buyer will have to make a claim directly with their carrier.
Any return must first be reported to Atelier Lilac by form.
The customer will provide Atelier Lilac with proof of the reshipment of their order (Colissimo number, tracking number, etc.)
Attention! customizations and special or tailor-made creations cannot under any circumstances be refunded. (e.g. jewelry or outfits created to the customer's measurements and in the color chosen by her, custom creations, creations on sketches, change of colors etc...)
The refund will be made through tripe (by bank card/credit card via the Stripe module), the refund will be made to the account of the bank card that made the purchase only.
Product exchange
The Buyer also has a period of fourteen 14 days to request an exchange. The Buyer will not pay delivery costs on the new exchange order. The Buyer can return the Products to Atelier Lilac by La Poste with tracking number only. As a reminder, the postage return costs remain the responsibility of the Buyer and the Products to be exchanged must be intact, complete with their packaging.
For more information, please see our Returns Policy.


Any use by you of optional tools offered through the site is entirely at your own discretion and risk. In addition, it is your responsibility to inquire about and accept the terms on which such tools are provided by the applicable third-party provider(s).
We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). These new services and/or features will also be subject to these Terms of Use.


The transmission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.
Terminate your use of the Service or any related website for violating any usage prohibitions.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Toulouse, Haute-Garonne, 31000, France.


You can review the most current version of the Terms of Use at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website. It is your responsibility to check our website from time to time for changes. By continuing to access or use our website and the Service following the posting of changes to these Terms of Service, you accept those changes.


Questions regarding the Terms of Use should be sent to us at