We do what is necessary to satisfy each customer, but if the items are not suitable, the customer has the option, in accordance with our GTCs, to return the items ordered within 14 calendar days (Sundays and public holidays included) to upon receipt, in their original condition and packaging. Jewelry must not have been worn.
For hygiene reasons, earrings cannot be taken back or exchanged.
Please note that no item will be refunded or exchanged after this period. The customer must take into account that this also applies in the case where the fitting took place several weeks after the dispatch of his order.
Items for which the wedding is included during the withdrawal period cannot be refunded.
Atelier Lilac will refund within 30 days. However, the shipping costs as well as the reimbursement commission charged by the platform (5%) will not be reimbursed and will remain the responsibility of the customer.
In the event of loss or deterioration of the returned package, we will not be able to refund the order and the buyer must make a complaint directly to his carrier.
All returns must be notified in advance to Atelier Lilac via the return/refund form .
The customer will provide Atelier Lilac with proof of the reshipment of his order (Colissimo number, tracking number, etc.)
Attention! customizations and special or tailor-made creations cannot be refunded under any circumstances. (ex: jewelry or outfits created to the measurements of the client and in the color chosen by her, tailor-made creations, realizations on sketches, change of color etc...)
