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a question ? a doubt ? an advice ?

contact the Lilac team

Feel free to ask your question in the chat or send us a message. We will get back to you as soon as possible!

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frequently asked Questions

Wondering how far in advance you should buy your bridal accessories? Do you have questions about delivery times to receive your wedding jewelry, about the procedure to follow for any returns of your accessories?

We invite you to take a look at our Frequently Asked Questions to find the answers to the most common questions asked by our brides-to-be.

Read our FAQs
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contact us

Do you need advice, an opinion, do you want to adjust, modify or design a piece of jewelry or an accessory for your future wedding ceremony? Write U.S !

For your return & refund requests , we invite you to contact the Lilac team via your customer account, located at the top right of your screen:

  • Select the order you wish to return
  • Then click "Request a Return" at the top right of the screen.


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Professional contact


Describe your project to us, leave us your contact details, we will contact you as soon as possible to discuss it!

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