We do what is necessary to satisfy the customer, but if the items are not suitable, the customer has the option, in accordance with the legislation, of returning the items ordered within 14 calendar days (Sundays and public holidays included) from upon receipt, in their original condition and packaging. Jewelry must not have been worn.
In the event of loss or deterioration of the returned package, we will not be able to refund the order and the buyer must make a complaint directly to his carrier.
All returns must be notified in advance to Atelier Lilac via the return form .
The customer will provide Atelier Lilac with proof of the reshipment of his order (Colissimo number, tracking number, etc.)
Attention! customizations and special or tailor-made creations cannot be refunded under any circumstances. (ex: jewelry or outfits created to the measurements of the client and in the color chosen by her, tailor-made creations, realizations on sketches, change of color etc...)