We do what is necessary to satisfy the customer, but if the items are not suitable, the customer has the option, in accordance with the legislation, of returning the items ordered within 14 calendar days (Sundays and public holidays included) from upon receipt, in their original condition and packaging. Jewelry must not have been worn.

In the event of loss or deterioration of the returned package, we will not be able to refund the order and the buyer must make a complaint directly to his carrier.

All returns must be notified in advance to Atelier Lilac via the return form .

The customer will provide Atelier Lilac with proof of the reshipment of his order (Colissimo number, tracking number, etc.)

Attention! customizations and special or tailor-made creations cannot be refunded under any circumstances. (ex: jewelry or outfits created to the measurements of the client and in the color chosen by her, tailor-made creations, realizations on sketches, change of color etc...)

For hygiene reasons, earrings cannot be taken back or exchanged.

Please note that no item will be refunded or exchanged after this period. The customer must take into account that this also applies in the case where the fitting took place several weeks after the dispatch of his order.

Items for which the wedding is included during the withdrawal period cannot be refunded.

Atelier Lilac will refund within 30 days. However, the shipping costs as well as the reimbursement commission charged by the platform (5%) will not be reimbursed and will remain the responsibility of the customer.

All refund requests must be made via the refund form .

My pleasure ! We are struggling to help our brides be ready on D-Day. Contact us directly in the chat or by email and we will tell you if it is possible to make your jewelry and deliver it before the long-awaited date! Don't forget to tell us the date of your wedding, the city and the country of destination.

We love to surprise our customers with our speed. Your bridal accessories are shipped between 3 and 5 working days after receipt. If the situation allows it, we can even ship it the next working day. In some exceptional cases (as we all experienced in the first lockdown) it may take a little longer. In this case, we will inform you at the time of your order to find out if a slightly longer period may still be suitable for you.

Yes. Once your package has been shipped, a confirmation message will be sent to you. This message contains a tracking number and a link to the transport company's website. Click on the link and enter the tracking number. Be careful to always use the official website of the transport company, other sites may give you incorrect information.

Don't do it at the last minute! We advise you to define your choice after your first or second fitting of your wedding dress.

Yes ! We would even be happy to make tailor-made for you! Do not hesitate to contact us for all the details.

Likewise, if you have an idea of ​​creation in mind, that you want to mix two models or others, do not hesitate to share it with us, we will do our best to make your wedding jewelry of your dreams.

Of course ! We will be happy to advise you in choosing your bridal accessories. Send us a photo of your dress, describe your desired accessories and hairstyle. If you already have an idea in mind, share it with us! We will come back to you with suggestions and ideas for associations that you should like :)

We encourage you to do so! If you hesitate between two accessories, place an order, invite your best friends or family and make a choice in peace surrounded by those who love you.

Please note that personalized accessories and earrings cannot be returned.

To date, we do not have a physical store. We are aware that some of you need to touch and try the accessories before you decide. That's why we offer you the possibility to order several accessories to try them in the comfort of your home and keep the ones you liked. You are free to return any part ordered within 14 working days of receipt.

Just enter the promo code during the last step of the purchase. Before defining the payment method, a box corresponding to the promotional codes appears. Once the code is entered, the amount will be updated and you can place your order.